I'm also affected and I have two questions for your guys who already had some time dealing with this:
a) Refunds: Did anybody receive confirmations from their customers these went through? If so how many?
b) If they do not get through wouldn't it make more sense to ask the customers to initiate charge backs. Digital River should not be able to deny those. Let them charge 20$ per refund and put it on the tab so I can at least fight that one when they try to cash it in.
p.s. I wonder if it makes sense to contact the credit card companies directly with a goal
of them blanket reversing all those tansactions. Probably difficult legally but maybe
somebody can chip in on if that is an option.
a) Refunds: Did anybody receive confirmations from their customers these went through? If so how many?
b) If they do not get through wouldn't it make more sense to ask the customers to initiate charge backs. Digital River should not be able to deny those. Let them charge 20$ per refund and put it on the tab so I can at least fight that one when they try to cash it in.
p.s. I wonder if it makes sense to contact the credit card companies directly with a goal
of them blanket reversing all those tansactions. Probably difficult legally but maybe
somebody can chip in on if that is an option.
Statistics: Posted by Pastmaster — Fri Oct 25, 2024 11:05 am